Find the issues that matter most to your customers
Build a customer-centric roadmap with tangible data
Automatically tag untagged tickets
Between 15 and 60 percent of your customer tickets could be completely untagged. These tickets could contain valuable insights into customer issues or the true volumes of issues. Use AI and NLP to find and tag these tickets instantly
See the issues that matter to your customers. Get a true volume and trend of issues and see what cases are taking up your agents time.
Report in confidence on the scope of customer support cases, knowing that the tickets are being tagged by our AI platform.
See the drivers by department
Get a clear view of the issues broken down by department and products. Drill down into the issues per department and escalate tangible data to other departments with one click.
Cx Moments integrates into all major helpdesks and also has a csv option available so that you can get started with Cx Moments in minutes.
Cx Moments connects to:
and many others…