Actionable insights for support teams who care
Create new perspectives from your existing customer engagements. Quickly gain insights, report on the issues that matter and collaborate with your team to streamline your customer support team.
Find out why customers are calling, investigate issues customers are having and compare queries in trend, volume and satisfaction. Cx Moments unique AI solution augments your existing customer conversations to give new perspectives on existing data in just a few clicks.
Use your new insights to streamline how your support team works. Track and share trends and metrics, train agents on issues they are struggling with and triage backlog tickets. Plan your resources effectively by detecting and reporting which issues are driving agent times/FTE.
Work with your agents to triage issues to the appropriate teams, plan resources and escalate issues to other departments.