Instant insights let your support team do what matters most.
Quickly gain insights and find the issues that matter to your customers. Run your customer care with confidence.
Customer centric support
Help your support team focus on the issues that matter to the customers. Automatically tag and categorize tickets with an out-of-the-box solution. Simply plug Cx Moments directly into your helpdesk. Find the true volume and trend of issues and discover instant insights. With this you can make the move from customer service to customer success
Customer service automation
Remove repetitive and time-consuming tasks from your day. Build workflows and automations for your helpdesk. Triage tickets to the right agents, prioritise backlog and escalate issues.Get insights into the issues that are occurring for customers.
Report and analyse
Find the issues that are taking up agents time. See the issues that are constantly occurring. Run reports on the scope of issues, confident in the data you are presenting.
Escalate the issues to the relevant team with just the click of a button.
Cx Moments integrates easily with most major Helpdesk and Live Chat solutions, enabling you to connect, in just a few clicks, your customer support data to Cx Moments.You can start finding insights that help with your customer service automation. Even more, you can connect multiple data sources, making Cx Moments your central analytics portal for all your customer support and feedback channels to start building customer centric insights.