Instant insights to let your support team do what matters most.
Quickly gain insights and find the issues that matter to your customers. Run your customer care with confidence.
Customer centric support
Help your support team focus on the issues that matter to customers. Automatically tag and categorize tickets with an out-of-the-box solution that plugs directly into your helpdesk. Find true volumes and trends of issues and discover insights that will help you move from customer service to customer success
Customer service automation
Eliminate repetitive and time-consuming tasks from your day. Build workflows and automations in your helpdesk. Triage tickets to agents, prioritize backlog and escalate issues with tangible insights into the issues that are occurring for customers.
Report and analyse
Find the issues that are taking up your agents’ time. See what issues are consistently occurring. Run reports on scope of issues, confident in the data you are presenting.
Escalate the issues to the relevant teams with just the click of a button.
Cx Moments integrates into all major helpdesks and also has a csv option available so that you can get started with Cx Moments in minutes.
Cx Moments connects to:
and many others…