Customer-centric insights for product teams who listen

Use customer support engagements to help you build the product that customers need. Build your roadmap using tangible data.


Discover feature requests and customer feedback in seconds. Track bugs and trending issues across customer support conversations. Detect feedback about specific products or features. Prioritize what to build based on user needs.


Use your new insights to streamline how your product team builds its roadmap. Allocate resources to fix bugs before they escalate. Drive proactive product fixes and features with tangible insights. Trend feature requests and feedback to build a customer-centric product.


Work smarter, and give your team the ability to see the changes that customers need. Work with customer support to get to the root of the customer mentality and use topics and tags to see the customer needs in one simple interface. Build customer-centric products and customer-centric business.

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