Customer centric insights for product teams who listen
Run instant volume and trend reports to see what issues need prioritizing. Build a customer centric roadmap using tangible data.
Customer centric roadmaps
Streamline how your product team builds its roadmap. Trend feature requests and feedback to build a customer-centric product. Track the feedback and engage in a full loop customer centric product iteration.
With Cx Moments you can see the customer centric insights that tell you exactly how many customers are looking for specific features or complaining about a specific problem.
Allocate resources in your product team to fix bugs before they become a bigger issue. Drive proactive product fixes and features with tangible insights. Use the customer centric insights gained from Cx Moments to find out which issues are causing the most problems. Track and trend what customers are saying about new features.
Cx Moments integrates easily with most major Helpdesk and Live Chat solutions, enabling you to connect, in just a few clicks, your customer support data to Cx Moments. Even more, you can connect multiple data sources, making Cx Moments your central analytics portal for all your customer support and feedback channels to start building customer centric insights.
Cx Moments connects with: