Build your brand using insights from customer conversations
Create new perspectives from your existing customer engagements. Gain insights into customer perceptions, report on engagements and collaborate with your team to build a reputation that lasts.
Explore new insights, issue trends and customer conversations in seconds. Discover what customers are talking about, find out what matters to your customers, how they perceive your brand and trend products and perceptions based on volume and satisfaction.
Report on customer issues that can cause brand issues. Manage your customer-facing content such as UX issues and make changes based on tangible data. Segment customers with specific issues to target in outbound campaigns to rebuild brand engagement.
Work smarter, and use customer engagements to turn customers into evangelists. Use your reports to prioritise user experience, build effective FAQs to preempt customers questions and ensure your brands reputation. Work with support and product to achieve a full brand alignment and build a brand you and your customers love.