Save Your Support Team 237 Days (Infographic)
We’ve gathered a huge amount of data in recent times from our customers and it seems there’s a big problem in the support world. You have a huge challenge to tackle to deliver top quality support and we have found that the typical support team could save themselves 237 working days of work a year. Check out our infographic running you through the numbers, and what you can do to get these days back.
With an average of 200,00 enquiries annually, a support team can spend 237 days just reading tickets. No troubleshooting or investigation. No replies. Just reading. And all this with just 8 tags for categorisation.
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