We’ve gathered a huge amount of data in recent times from our customers and it seems there’s a big problem in the support world. You have a huge challenge to tackle to deliver top quality support and we have found that the typical support team could save themselves 237 working days of work a year. Check out our infographic running you through the numbers, and what you can do to get these days back.

Save support team 237 days of reading

With an average of 200,00 enquiries annually, a support team can spend 237 days just reading tickets. No troubleshooting or investigation. No replies. Just reading. And all this with just 8 tags for categorisation.

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