BiggerPockets looks to prevent customer issues before they get to the support team
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Following the integration of Cx MOMENTS into BiggerPocket’s Freshdesk ticket data, Hilary’s team immediately had the visibility of their customer’s issues that they needed to achieve their objective of preventing customer issues before they reached support. “CXMOMENTS has finally given us a very clear understanding of what we could fix sooner to make sure the user has a great experience. It has really boosted our awareness of what our user needs are, and how to work with our product team to create the most comprehensive and well-balanced product we can.”
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