It’s a movement within the real estate investing community centred around grassroots, democratized education. It’s a journey towards freedom, helping people make the best investing decisions possible.

Following the integration of Cx MOMENTS into BiggerPocket’s Freshdesk ticket data, Hilary’s team immediately had the visibility of their customer’s issues that they needed to achieve their objective of preventing customer issues before they reached support. “CXMOMENTS has finally given us a very clear understanding of what we could fix sooner to make sure the user has a great experience. It has really boosted our awareness of what our user needs are, and how to work with our product team to create the most comprehensive and well-balanced product we can.”

Check out the full case study and more at our case study section of the website here.

 

Hilary Catton, Director of Customer Experience and Support – Bigger Pockets

“It’s not always easy getting into the shoes of your users, but CXMOMENTS has given us the tools to be able to make sure their experience on our product is the best we can make it.”