Instant insights from customer support
Find the true volume and trend of issues in your conversations. See a full view of the issues, topics, keywords and sentiment that are already inside your customer support conversations. Cx moments provides customer support analytics for engaged support managers.
Find the issues that matter most to your customers
Build a customer-centric roadmap with tangible data
Automatically tag untagged tickets
Between 15 and 60 percent of your customer tickets could be completely untagged. And these tickets could contain valuable insights into customer issues or the true volumes of issues.
Use AI and NLP to find and tag these tickets instantly.
Instant Insights from Support Analytics
See the issues that matter to your customers. Get a true volume and trend of issues and see what cases are taking up your agents time.Gain valuable insights from your customer support analytics.
Report in confidence on the scope of customer support cases, knowing that the tickets are being tagged by our AI platform.
See the drivers by department
See the issues customers are talking about, no matter how they are saying it and automatically group them together. Get a clear view of the issues broken down by department and products.
Drill down into the issues per department and escalate tangible data to other departments with one click. Streamline your business processes using customer support analytics