Improve and scale your customer support
Measure where customers experience the worst friction
Scale you support in peak times by routing easy queries to less experienced agents
Detect self service and automation opportunities
Build better products
Capture and categorise your customer feedback per product and feature.
Detect questions and problems with new products you just launched
Check that old issues are resolved, and detect new ones when they appear
Increase your revenue, reduce your costs
Find issues in new promotions as soon as they happen.
Understand what areas of your business cost the most in customer support
So what does it do for you? Glad you asked.
Spend less time tagging tickets
Tagging ticket manually is slow, cumbersome, and unreliable. So much so that up to 60% of your customer tickets could be left untagged by your customer service agents. And without reliable tags, it is impossible to track the true volumes of critical issues that hurt your customers and your business.
Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorisation needs to be. And if you come up with a new tag or category, Cx Moments can automatically apply it to your whole ticket history.
Make your business better
Cx Moments automatically trends your customer issues and summarise them by area. Every Department can now see which of the customer issues they own drive the support activity.
One glance and a few clicks is all it takes to make your business better.
Improve your Customer Experience
Instantly see customer issues that are trending up and need your attention. Check who are your high performing “star” agents this month for each support area, and discover what type of issues your agents struggle the most with. And view which customer queries are the most avoided by your team, and will wait the longest in the queue.
“We like to think of each of our clients as partners, working with innovative companies such as Cx MOMENTS is key in our approach and helps us to provide the best possible customer experience for them.
– Stephen Hegarty, Chief Operating Officer Voxpro
“Cx MOMENTS provides the team with a detailed view of all of the interactions Freshly has with its customers, helping us to quickly report on our customers issues and improve on our overall customer experience.
– Colin Crowley, VP CX Freshly
“Cx MOMENTS gave tech support a seat at the decision making table by giving us detailed data on what our customers want and will be used to help shape our next generation of products at Rediker Software.
– John Daigle,
Head of Technical Support Operations Rediker Software
“It’s not always easy getting into the shoes of your users, but Cx MOMENTS has given us the tools to be able to make sure their experience on our product is the best we can make it.
– Hilary Catton, Director of Customer Support BiggerPockets
“Cx MOMENTS allowed us to better understand our end users and improve our agent’s efficiency. We no longer need to rely on manual input of tags in tickets and we get some interesting insights using the software.
– Eliel Benarroch, CS Manager Foto.com